Thank you for choosing Alacracy LLC! We hope you are satisfied with your purchase of rugs and mats. If you need to return or exchange an item for any reason, please carefully read the following refund policy.
- Refund Policy Overview
All products are for one-time sale only, unless there is a quality issue or error. Depending on your specific circumstances, the following is our return and exchange policy:
Return Conditions: We will only accept returns if the received product is defective or does not match your order.
All products must be unused and in their original packaging, including all accompanying accessories and documentation. - Return Process
If you meet the return conditions, please follow these steps:
Contact Customer Service: Within 7 days of receiving the item, contact our customer service team, explain the problem you encountered, and request a return.
You can contact us by email at jose@alacracy.store or by phone at +1 254-440-9603.
Obtain Return Approval: Our customer service team will provide you with return authorization and relevant instructions after confirming your return request.
Returning Products: Please return the product along with a return authorization. Please ensure the product is packaged securely to prevent damage during shipping.
Return Address: 2314 S 114TH LN, AVONDALE AZ 85323 - Exchange Conditions and Processing
If you wish to exchange an item, please contact us within 7 days of receiving the product. Please clearly state the product you wish to exchange, as well as the required size or color. We will process your request accordingly:
If the replacement product is of a different price, you may need to pay additional fees or we will refund the difference. - Processing Time
Once we receive the returned product and complete its inspection, the required refund will be processed within 3-5 business days. The refund will be returned to the original payment method; the exact arrival time may vary depending on bank processing. - Refund Exceptions
Please note that return and exchange shipping costs are generally non-refundable unless the product damage or error is due to our fault.
Thank you for your support and understanding of Alacracy LLC. If you have any questions about our refund policy or need further information, please feel free to contact us.